Customer support
DAN Communications offers a vast selection of services and solutions starting with consultations and planning, and ending with the implementation of the project, technical maintenance and the performance-analysis. Our experts combine deep knowledge and professional competence with latest trends and innovations in the field to offer solutions customized to the specific requirements and needs of a client.
DAN Communications offers support to their clients in the following areas:
Project Planning & Development:
- Frequency planning, radio coverage simulations, test of implemented measures in real-life conditions;
- Analysis of client’s requirements, adjustments to installations, development of optimal solutions;
- Development of system’s architecture (high-level design);
- Development of installation’s configurations (low-level design).
Project Management:
- Survey of the installation site;
- Development of the preliminary installation design;
- Preparation of the bill of materials;
- Development of technical projects related to broadcasting systems and installation of antennas;
- Support in the process of acquisition of frequencies licence clearance.
Project Implementation:
- Development and implementation of the project plan, coordination of implementation works;
- Logistics and supply of installations and software, assembly of installations;
- Configuration of the technical parameters of the installation, testing of the system and commissioning;
- Work with documents;
- Client’s personnel training;
- System support & maintenance (for the warranty and post-warranty period);
- Remote and on-site diagnostics and troubleshooting.
Software Development & Application Integration:
- Project analysis and planning;
- Integration architecture design;
- Supply and implementation of software upgrades;
- Point-to-point integration and Ad Hoc solutions;
- Application integration with SOA (Service-Oriented Architecture) and Web services;
- Development of customized middleware.
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